Years I’ve been using paypal with no problem.
One day, I bought diablo iii. The game was so fun I forget to check my paypal balance.
Because business grow, as usual, the balance reached $9k.
Then I got an email that my account is limited. I was scared. What the hell I should do?
At first they only ask to change password.
Then they ask me to select email addresses I am still using. Hmm…. I noticed I did have too many email in paypal to keep track different businesses. No problem.
Then they ask for a “little” documentation.
No problem. I sent my prepared scanned ID and my insurance bill.
Within hours I got a message saying that my paypal is banned forever because I am high risk.
We recently noticed an issue with your account. To see what you can and can’t do while your account is limited, go to the Resolution Center.
Why is my account access limited?
Your account access has been limited for the following reason(s):
- Jun 3, 2012: We’ve noticed some changes to your usual account activity and need a little more information from you to help confirm your identity.
(Your case ID for this reason is ****)
This limitation cannot be appealed.
I phoned paypal. I told them that I’ve been customer for so many years and they’re going to just dump me like that? The limitation department simply said yes.
I sign up to paypalsucks.com. It seems that there is a paypal employee under username hudajuda. I emailed him my situation with no reply.
I used to be a member of a large business organization. I noticed that some paypal employee are 2nd degree connection in linkedin.com.
However, I can only connect to people I know. I do not know the paypal employee. Isn’t that connection is supposedly for so you can be introduced by someone you know to someone you don’t?
When I check complained against paypal, I feel that paypal isn’t a very bad company. After all I happily used it for 5 years. I am not butt licking here. I am still mad they seized my money. However, very rarely they do not release it after 180 days.
I too have experience dealing with large number of people. Many of them are scammers and I have to kick those I know are scammers out based on hidden algorithm. I didn’t take their money. I just don’t do business with them. At the end so many people are so mad. The mod in the forum then ban me for “trying” to scam even though no body lost money. I quit that business.
It’s paypal’s right not to do business with me anyone anymore and I have moved my business somewhere else to alertpay anyway.
There is another pro paypal guy loosers69OMG. I PM him asking if there is anyway I can get my money sooner and resolve the issue well. No reply. I started correcting some overtly hostile sentiment. Then I got banned by paypalsucks.com and all my posts are gone.
I am a businessman. I don’t get where I am by giving up too quickly. So I moved to other forums. Paypal used to have guys like Ashley and Jason on some forums taking care of people like me.
I sent Ashley this email:
I saw your email at https://getsatisfaction.com/paypal/topics/paypal_has_limited_my_account_until_i_re_confirm_everything
My paypal is permanently limited because your department has a hard time verifying my identity. I just want to say that I am willing to provide more documents.
I really don’t know what to do. I’ll report back when there is a resolution.
I also email some girl named Ute through linkedin.com
I saw that you are paypal limitation specialist.
Despite long years without any dispute against me with paypal, my account is permanently limited.
I think it’s a simple open and shut misunderstanding. Paypal is concern I am not a real person. Well, here I am in linkedin with photo, and stuff.
I am also willing to provide notarized copy of credit card statements, bank statements, passports, historical IDs, etc. I can also give good testimonies if this issue is resolved quickly.
What do you think? What would it take to get this issue resolved?
If paypal doesn’t resolve, I’ll just keep trying. I’ll document every effort, every email and stuff. I don’t think I should be overly hostile. I know some emails that paypal do not want people to know. I also know how people can make paypal lost money simply by complaining. I think I should just be friendly first.
See PayPal’s response below. The BBB is unable to assist you and will be canceling your complaint. You will need to file with your local regulatory body.
“Mr. ******** filed complaint 16080915, but his account is registered in Indonesia and is out of our jurisdiction.”
Laura Morse – PayPal
So Paypal simply avoid the issue/
BBB is on their site.
The complaint should be processed where the business is. However, in this situation, PayPal has no legal authority in your Country.
Verna Alberti | Consumer Services
The BBB does indeed process complaints from other Countries. In fact, we processed your complaint under complaint #16080915. However, PayPal has responded it is their policy not to respond to consumer in other Countries because they have no legal jurisdiction.
If you disagree with PayPal’s policy, you will need to contact the legal authority in your Country. My apologies, but there is nothing more the BBB of Silicon Valley, California, can do for you in this instance.